Monitoring - Between 26 March 2026 and 17 April 2026, segment metadata was not being delivered to streaming routing BigQuery destinations.

This was identified on 15th April. All other event routing continued to operate normally throughout this period and was unaffected.

We have identified the root cause, and a fix has already been rolled out to the affected destinations.

A tested backfill solution for segment metadata is available. Please contact support@permutive.com for more details.

We sincerely apologise for the disruption and for the delay in communicating it. As a follow-up, we are investing in improved monitoring so that per-destination write failures are detected proactively in future.

Apr 17, 2026 - 13:21 UTC

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At Permutive, we strive to deliver you a fast, stable, and reliable service.

From here, you can monitor the current and historical status of Permutive, including any issues or incidents we may have had. If you're ever experiencing any problems with our services, you can always get in touch at support@permutive.com.

Content Delivery Network Operational
90 days ago
100.0 % uptime
Today
Permutive API Operational
90 days ago
100.0 % uptime
Today
Permutive Dashboard Operational
90 days ago
100.0 % uptime
Today
Permutive Analytics Operational
90 days ago
99.59 % uptime
Today
Permutive SDKs Operational
Third-Party Data API Operational
90 days ago
100.0 % uptime
Today
AMP API Operational
90 days ago
100.0 % uptime
Today
Routing Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
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Permutive.com Uptime
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Apr 18, 2026

No incidents reported today.

Apr 17, 2026

Unresolved incident: Degraded delivery of segment metadata to streaming Routing BigQuery destinations.

Apr 16, 2026

No incidents reported.

Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026
Resolved - This incident has been resolved.
Apr 8, 15:41 UTC
Identified - We have identified a contributing cause and recovery is underway. Data in Audience Insights and Campaign Insights has been restored. Plans data repair is still in progress.
Apr 7, 16:23 UTC
Investigating - We are aware of an issue affecting audience volume data displayed in Insights dashboards. Some customers may notice reduced audience sizes for cohorts since 4 April.

Underlying data collection is unaffected and no data has been lost.

The issue is limited to how volumes are reflected in the dashboard. Our engineering team is actively working on a fix and we expect to recover the affected data.

We will provide a further update as soon as we have more information.

Apr 7, 14:30 UTC
Apr 7, 2026
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.